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He explains that he wants to send a parcel to his friend, but only has his street address and is missing the zip code. He is not sure how to locate this information. Please select the action you would be most likely to take and the action you would be least likely to take, in response to the described situation. Tell him he can find the information online. Explain where he may find this information and enquire the next day if he found it. Offer to search the zip code together on the USPS website. Explain where he can locate this information and ask if there is anything else you can help with.
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How would you act in this situation? Check the full solution and explanation here Competency: Service Orientation Most Likely: 3 Least Likely: 1 Response 1: This response fails to demonstrate service orientation. You make no effort to assist the customer or answer his query. Response 2: This response demonstrates service orientation as you explain where the customer can find the information. You also enquire the next day to ensure that the customer succeeded in retrieving the information he needed based on the information you had provided. Response 3: You demonstrate great service orientation skills as you offer to help find the zip code, and by doing so together, you can show the customer how to locate this information in the future.
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Response 4: This is a good response that demonstrates service orientation as you explain where the customer can find the information and ask the customer if there is anything else you can assist with before ending the interaction. However, you fail to ensure that the customers' needs were met and that he actually retrieved the information he needed based on the information you provided. How to Prepare for the Postal Exam ? To significantly increase your chances to ace the test, it's crucial to practice the same question types as on the real test and learn the best ways to answer them. This will help you get acquainted with every question you might stumble on, eliminate the element of surprise, and boost your confidence. As you've seen above, there are 3 sections on the Postal Exam Work Scenarios Tell Us Your Story Describe Your Approach Out test experts have carefully created an accurate prep that covers these sections thoroughly.
Postal Service Practice Test
It consists of full-length USPS practice tests, extra drills, study guides, pro tips, and hacks all updated for My other feedback would be to take the practice tests as often as you can before you apply for the position because once you apply, you have to take the Exam within 3 days. I had no prior experience with postal service exams and thought it would be good to practice. The practice questions themselves were eye-opening in terms of what to expect from the real exam.
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The Personality Practice and the Work Scenario tests were challenging and really helped me think about my answers in terms of what the employer was looking for. I received several conditional offers and was eventually hired. The test is one of the four new assessments the USPS uses since April , following the retirement of the old exam.
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To score high and improve your chances to get the job, use this question U. One of the customers on your route moved to a different unit at the same apartment complex. You know he has moved but you have not received a change of address. He flags you down one day and wants to know why he is not getting his mail. What would you most likely do? Inform him that until you receive a change of address, you cannot deliver to the new address. Tell him that you are holding it at the station until you receive the change of address, which is postal policy. Tell him you will bring it all to him tomorrow but if he has not submitted a change of address, he should do so soon. Give him a change of address card that you keep in your truck and tell him he must submit it soon or they will send his mail back to the sender after a certain time.
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Incorrect answer. Please choose another answer. What would you least likely do? It is time for your break, but the work is unfinished, and you are behind schedule. Go to break. You are almost finished, so ask your supervisor if you can finish and go on your break later. Remind your supervisor that it is your break time in case she wants someone to work the mail while you are gone. Ask someone to finish up so you can go on break. You find a stamped letter on the ground next to the mail box that appears to be outgoing mail.
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The flag on the mail box is up. Leave the letter on the ground, as its outside the scope of your responsibility. Put the letter back in the mail box and leave the flag up to let the owner know the mail was not picked up, so she can examine it. Pick up the letter and process it as if it was posted to be mailed. Knock on the mail box owner's door and ask if it's her mail. You are manually casing mail and you hear two co-workers gossiping about another co-worker who is close enough to hear them. Quietly tell the two gossiping co-workers that the person they are talking about can hear them. Mind your own business and keep it to yourself. Join the conversation and try to change the subject. Later tell the person that was being talked about that those two people gossip about everyone and not to let it bother her.
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A container of mail from your machine has been taken to the dock to be loaded on a truck, and you realize you may have put a tub of mail in it which does not belong there. This means that it could go to the wrong postal station. Leave your station and run to the dock to see if the truck has left to fix your mistake. Ask your supervisor if you can run to the dock to see if you can rectify the mistake. Tell your supervisor what you suspect and ask if she can call the dock to find out if the truck is still there. There's no need to do anything. No one will know it was you that made the mistake. Two co-workers get into a heated argument on the workroom floor. One of them is a friend of yours. Take your friend's side and join the argument. Get a supervisor in case punches are thrown.
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You are there to do your job, so you avoid the situation. Approach the two and ask them to calm down. A customer asks for a book of stamps. When you tell her the amount, she says she does not have enough money. Tell her you are sorry, but you must collect all the money. Find out how much she is short and pay it for her. Offer to sell her fewer stamps that are within the amount of money she has. Give her the stamps and ask her to drop the money off later. A customer complains to you about another clerk saying that the clerk was rude and uninformative.
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Create a studying schedule well in advance and stick to it all the way until the day before your exam. Although you may be able to develop the proper test-taking skills and strategies on your own, you should use every possible advantage to counter the difficulty of the postal exam. Invest in a recent study guide for exam E that includes study strategies, information on exam content, and lots of practice exams. Take advantage of the practice exams included in your study guide. The format of the postal exam can be particularly daunting for many people, and experiencing it in a stress-free environment will help you be less intimidated by it during the actual test. Part A of the exam will ask you to determine if two addresses are identical at a very fast speed.
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Spend some time quickly comparing similar addresses to determine whether they have any discrepancies between them. The questions in Part A will ask you whether the two addresses have different street addresses, different zip codes, different street addresses AND zip codes, or no differences. You will only have roughly 10 seconds to answer each question in Part A, so train yourself to spot all the differences between addresses in about this much time. If you've never seen forms like these before, you may feel overwhelmed. Devote some time to studying commonly used postal forms and how to correctly fill them in. The most difficult aspect of these questions may be dealing with ambiguous wording. Practice reading bureaucratic forms to understand how to input information precisely and correctly. Get used to looking to the fine print for guidance in understanding forms. By far the hardest portion of the exam for most people is Part C, where you're asked to memorize the address range for various delivery routes and then sort addresses into their proper routes.
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To best this section, strengthen your memorization and recall skills. For instance, a route may include Johnson Ave, while Johnson Ave may fall under a separate delivery route. Any address that includes a misspelled street name needs to be marked as undeliverable rather than be categorized in the route it seems to belong to. The postal exam will throw a lot of questions at you in a short amount of time, so it will help to have a good sense of concentration. For example, when you're not studying, spend at least 30 minutes each day reading. During that 30 minutes, only focus on reading and don't allow your mind to wander. Block out all distractions while you're reading. You can also trying meditation to improve your concentration skills.
473 Postal Exam
He explains that he wants to send a parcel to his friend, but only has his street address and is missing the zip code. He is not sure how to locate this information. Please select the action you would be most likely to take and the action you would be least likely to take, in response to the described situation. Tell him he can find the information online. Explain where he may find this information and enquire the next day if he found it. Offer to search the zip code together on the USPS website. Explain where he can locate this information and ask if there is anything else you can help with. How would you act in this situation?
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Check the full solution and explanation here Competency: Service Orientation Most Likely: 3 Least Likely: 1 Response 1: This response fails to demonstrate service orientation. You make no effort to assist the customer or answer his query. Response 2: This response demonstrates service orientation as you explain where the customer can find the information. You also enquire the next day to ensure that the customer succeeded in retrieving the information he needed based on the information you had provided. Response 3: You demonstrate great service orientation skills as you offer to help find the zip code, and by doing so together, you can show the customer how to locate this information in the future. Response 4: This is a good response that demonstrates service orientation as you explain where the customer can find the information and ask the customer if there is anything else you can assist with before ending the interaction.
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However, you fail to ensure that the customers' needs were met and that he actually retrieved the information he needed based on the information you provided. How to Prepare for the Postal Exam ? To significantly increase your chances to ace the test, it's crucial to practice the same question types as on the real test and learn the best ways to answer them. This will help you get acquainted with every question you might stumble on, eliminate the element of surprise, and boost your confidence.
Exam sample questions and answers for postal clerks, mail carriers, and rural carriers.
As you've seen above, there are 3 sections on the Postal Exam Work Scenarios Tell Us Your Story Describe Your Approach Out test experts have carefully created an accurate prep that covers these sections thoroughly. It consists of full-length USPS practice tests, extra drills, study guides, pro tips, and hacks all updated for My other feedback would be to take the practice tests as often as you can before you apply for the position because once you apply, you have to take the Exam within 3 days. I had no prior experience with postal service exams and thought it would be good to practice. The practice questions themselves were eye-opening in terms of what to expect from the real exam. The Personality Practice and the Work Scenario tests were challenging and really helped me think about my answers in terms of what the employer was looking for.
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I received several conditional offers and was eventually hired. The test is one of the four new assessments the USPS uses since April , following the retirement of the old exam.
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Since there are now a total of four exams, interested applicants might be wondering which one they should apply for. This is where it gets tricky because one needs to apply first before they know which test they will take. In this new process, applicants must look at the job listings for the Postal Service first. Once they have chosen an available position, they must go through the application process before receiving an email notification that will let them know they are selected as one of the candidates, along with the link to the test. Qualified applicants are given 72 hours to complete the exam online. Applicants need not worry, though, because the exam will be related to the job they applied for. So, in essence, the tests differ according to the position. Mail carriers are expected to take a different test from the mail processing clerk. While it is impossible to know for certain which test applicants will be given before the email notification, they can have a fair idea of what is in store for them by looking at the following: Exam — Virtual Entry Assessment MC or Mail Carrier VEA Exam A self-administered test takes more or less 45 minutes to complete.
Postal Exam - Study Guide and Practice Questions
Exam is usually required for the city and rural mail carrier positions. Assistant rural carrier, city carrier assistant, casual city carrier, and rural carrier associate all fall under the mail carrier category. The possible test sections might include work scenarios in which applicants must set out how they respond to work-related situations that mail carrier encounters. Another section aims to encourage applicants to share their work experience and background. This is where they can showcase how well they could adapt to a situation and handle stress, giving the organization an idea of whether their personality fits for the position they applied for. This is where the mail processing clerk, assistant mail handler, and casual mail handler positions fall into. The same sections as Exam are expected to be covered in this exam. However, they have an additional section that focuses on checking for errors. This test is practically the same as Exam The same sections are also found here.
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However, the work scenarios and approaches are tailored to this specific position. This is applicable for those who apply for the customer, sales, service, and distribution positions. The test sections are the same as the two previous exams, with work scenarios and approaches tailored to the given position. The Describe Your Approach section deals more with the way applicants deal with people and how they work under pressure and stress. A word of caution for the applicants should finish the exam within that window once their 72 hours start at the receipt of the email. It is important because the Postal Service does not give an alternative nor extension.
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Failure to complete the exam on time will render applicants ineligible for the position. They might need to start the application process all over again. What Other Postal Exams are There? Apart from those applying for the conventional postal service positions, prospective postal custodians and postal automotive technicians to take a postal exam tailored for their job description. Postal Exam Postal custodians are responsible for maintaining and cleaning postal facilities, including the buildings and surroundings. They are often skilled in using power-assisted tools and power-driven equipment. Postal custodians need to be capable of doing manual labor, including lifting and carrying heavy objects and working with ladders and scaffolds.
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The Postal Exam is only offered as needed. They must demonstrate that they can understand written passages. This includes reading and understanding material data safety sheets, product labels, and equipment instructions. For basic safety, applicants are expected to be knowledgeable about various safety information. This covers principles on safety, health hazards, and maintenance, among many others. The general cleaning section requires them to know the ins and outs of cleaning and disinfecting materials and equipment and tools.
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Lastly, the following written instructions section measures how well applicants can carry out written instructions that they encounter on the job. Overall, the Postal Exam is considered more a test of common sense than stock knowledge. It focuses more on practical applications than theories. This particular job requires demonstrated knowledge and skills in operating a variety of vehicles in the postal fleet.
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This might entail being able to troubleshoot and diagnose a vehicle with the use of tools and test equipment. They might also be asked to conduct visual and auditory inspections. Just like Postal Exam , Postal Exam is also given on an as-needed basis. The exam is mostly in multiple-choice format. On top of passing the postal exam, applicants must undergo technical training and demonstrate experience in automotive repair and maintenance. Who Takes the Postal Exam? Everyone is free to apply for federal and postal jobs. Postal service workers fulfill a variety of responsibilities, depending on their position and job description. Typically, they are the ones collecting letters and parcels and sorting out those that are incoming. They also take care of selling stamps and other postal products. Some positions might require knowledge of operating different types of postal equipment. Others are tasked to distribute incoming mail from the postal truck.
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Entry-level positions for this job require a high school diploma or equivalent. Those who are interested in applying for these positions are often required to take the Postal Service exam. What is the Ideal Score for the Postal Exam? Exam scores are posted on the website. Applicants will also get an email with their test results. Just like its predecessor, Exam , the new postal service exams set the passing score at Those who fail to hit the mark will not be eligible for the US Postal Service position. However, the organization follows a ranking process wherein those who score higher will have more chances of nailing an interview. The ideal score to get the opportunity for the interview is at least Those who are in the lower range might need to wait a little longer.
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Applicants must therefore aim for higher scores when they take the exam so they can be prioritized for an interview. What Happens When Applicants Fail? While they will get an ineligibility status, they are allowed to retake the exam after 12 months. Those who are not fond of waiting must pass the exam the first time to get the job right away. Those who fail to make it can always use the waiting time to prepare rigorously for the second time. Remember, passing the exam is one thing; getting a higher score is another as it raises your chances of landing your desired position.
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Unlike other exams, the Postal Service exam does not follow a specific schedule for the exam date. A large part of the exam date depends on the availability of the position. After applying to the job office, applicants will be sent an assessment invitation through the email they provided. This invitation includes the link to the specified postal exam. As mentioned before, the exam period is 72 hours, so applicants must constantly check their emails.
Competitive Exams
Preparing for the Postal Service Exam Since the Postal Service exam is not easy to pass, it is only sensible for applicants to thoroughly prepare before submitting their application for the job position they are aiming for. Passing the test will not guarantee a sure position. To be given a priority interview, they must at least score 85 or above. They should also keep the following in mind: Not a walk in the park While most of the exams involve situational judgment scenarios and questions that pertain to their personalities, it is not good to underestimate the whole thing. This means they should not fool the system and give answers that employers want to hear. It requires knowledge and understanding of the nature of the job. To avoid mismatching information or accuracy issues and discrepancies, applicants must stick to the truth. The data on your resume must mirror your answers on this part of the test.
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Flexible Study Schedule Like any other forms of studying, the Postal Service Exam preparation requires some form of scheduling. Ideally, one must study when their mind is at the most active. Some people might work better at night and others in the morning. Whichever it is, applicants must keep their schedule flexible to avoid getting pressured and stressed.
Postal Service Practice Test ( Current)
Those who are preparing for the exam can find a wealth of resources online, both for free and fee. While the US Postal Service does not provide study guides or practice tests for applicants, many websites do so. Some of these sites provide practical tips and sample questions for free. Others might require a subscription fee, whether weekly or monthly. It is important to note that when choosing these sites and before paying for gated practice tests, one must check if their content is still valid.
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