[GET] Postal Battery Exam 473 Sample
However, keep in mind the increasing focus on soft skills, customer centricity and importance of being a solid team player. That should help you pre-empt the desirable skills being looked for. Nonetheless, ensure you are happy with your choice...
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Post Office Jobs
This is usually a time taking activity that might delay your lunch break. Select the action you will be most likely to take and the action you will be least likely to take while attending to the customer. Response: Option 1 is not the best recommended option. You manage not to delay your lunch break. You also help her by informing of the option to check eligibility online. However, in effect, her actual query still remains unaddressed and the customer is likely to leave unsatisfied. Option 2 is far from ideal.
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You are only finding an excuse of not doing your job. In addition, you are needlessly redirecting customers to an escalation authority. This is not expected from a customer-centric team member role. This should thus be the least desirable option. Option 3 could result in an irate customer. Even though you offer to help her checking for eligibility, the prolonged wait could leave you with an unhappy customer. Option 4 should be the most desirable. Irrespective of it being a busy day, the time taking nature of the task or impending lunch break, you do what you are supposed to do in the first place. You go the extra mile to ensure a satisfied customer experience. Sample Question 2 It is a busy Monday morning.
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There are lots of work to be done but you see your colleague continuously fidgeting and moving away from his desk for prolonged periods. You anticipate by the end of the day there will be a slippage in the work assigned to your team. Select the action you will be most likely to take and the action you will be least likely to take in this scenario. Even though you think that you have taken corrective option beforehand by reporting to the Postmaster, this reflects bad team-spirit. It could create a negative team environment and impact working relationship with your colleague in future. Option 2 is also not the most favoured option. While you proactively take additional work, the actual issue remains unaddressed. If the colleague is intentionally shirking work, you might end up with an errant colleague and unfair workloads to cover for him in future too. Option 3 should be the most desirable option. You show positive team spirit and open communication by talking to your team member about a perceived issue.
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You also find an opportunity to resolve the situation without escalating or hindering teamwork. Your colleague might be having genuine problems and would really appreciate some help from the team in times of need. Option 4 should be the least desirable. Talking about a colleague behind his back and instigating others to get him reported must never be encouraged in a well-functioning team environment. It contains questions specifically related to your past work experience. Understand that this is the place in the assessment where any information you submitted earlier as part of the application process may be corroborated. Therefore, while answering this section, make sure all details that you shared in previous phases dovetail with the responses you provide here. Be careful that all specifics on past work events, gap in employment etc, tally exactly. Needless to say, you are expected to be absolutely honest while presenting the facts.
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Any inconsistency may be the ground for immediate ineligibility. As in earlier sections, check your response before you move on to the next question. You may not go back to earlier questions. Ensure you have exact dates for important employment events. This should avoid any inadvertent discrepancy while taking this test.
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It is also by far the segment with the most number of questions. All questions are behavioural types and are meant to gauge your personality fitment to the role you are applying for. You would be typically presented with a combination of two statements say, statements A and B and required to choose your response on a subjective scale — Most like statement A, Somewhat like statement A, Somewhat like statement B, Most like statement B. Since these are behavioural questions meant to assess your personality traits, there can be no obvious right or wrong answer.
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But if you have researched the job role well, you may still guess the desired behaviours. Best bet, be honest. As in other parts involving behavioural questions in all VEA versions, there are checks and balances internally to weed out attempts to con the system. There can be complementary questions and you need to be careful so as not to get flagged for behavioural inconsistency. Note that, it is highly probable that neither of the two statements will exactly describe your approach. Pick up the statement that reflects more like you usually behave. Trust your gut! Identify which of the following statements describes you best: Response: Respond to reflect your general approach to work. Keep in mind the kind of behaviour that would likely be expected from you in the position you are applying for.
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For example, work in carrier, mail handling or mail processing roles can be very repetitive and mostly follow a defined set of activities. If you largely like jobs with lots of variations, you might sooner or later feel your work dull or tedious in these roles. Obviously it will not imply a great fitment. On the other hand, customer service clerk jobs in sales, service or distribution might have to deal with different situations with different customers. As the nomenclature suggests, the goal is to find how adept you are at identifying differences between two separate numbers. The test itself looks deceptively simple. There would be 12 questions in total and you may expect them to be presented in groups of four. Each number would be an 8-digit string. Be careful and vigilant as you check out the number strings. As soon as you find the first anomaly, do not check any further. In case you find it difficult to visually check and compare entire strings, feel free to devise your own ways — you may start from the left and check two numerals each or divide in groups of four.
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It should be fairly easy with rigorous practice. You may also want to say out the numbers aloud or use a stylus, pen or pencil tip as an aid if that helps to focus. Be confident of your responses before you move on to the next set of questions. You would not be allowed to move back to the previous set. If there are 4 or more consecutive zeros, check carefully — that sequence might hide a possible mismatch. PRO TIP 8: Even though it is nowhere explicitly stated in either the or versions, you may benefit by working this section quickly and, of course, correctly! It appears that the internal mechanism may keep a tab on the time taken to complete this section.
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You can buy the workbook online on amazon Upvote3 Report Answered June 8, There are two exams, the first one is just a personality test which you can take online; there is not much to it just answer the questions honestly. The second exam you take at a testing center. The first portion of the 2nd exam they ask you to look through addresses and see if there are any errors; the second section is a memory test in which you have to memorize several fictitious mailing routes and then after 5 minutes they remove the mailing routes you were looking at and you have a bunch of address you need to match up with the right route, this section is also timed. The 1st part of the exam is fairly easy but is timed so you need to work quick and be accurate. The memory part is generally considered the hardest for most people unless you have a photographic memory.
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I have taken the memory test twice once when I was 21 and again at 40 and I will say it much easier to do when you are younger. Peters MO Easy. I don't think you can prepare. You must have a good memory and be good with numbers. Upvote4 Report Answered April 25, Yes, there are many free practice tests available online. Practicing it will allow you to familiar yourself with the test; thus, will ease it a little. However, this is the type of test that "either you have it or you don't. This is not your regular school test or for the sake of testing your knowledge. It tests your ability to do the job. Pay attention to east and west and things of that matter.
Postal Employees
Postal Service employees must memorize city-wide routes to become proficient mail sorters. Large city schemes can be very involved. Employee's must be able to memorize their routes or they may not keep their job beyond probation. Successful completion of this section can make the difference between success and failure. The memory system described in "Post Office Jobs" will help you pass this section and improve your day-to-day memory skills.
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This memory system is easy to master with practice. Many readers of this book have mastered this exam technique. Postal exams often use duplicate numbers in their memory tests. There may be several street addresses. Post Office Jobs by Dennis Damp describes methods you can use to memorize numbers and sample exams to help you practice for the exam. The practice exams in the book Post Office Jobs are similar to what you will see on the tests. The practice exams in Chapter Six will help you build proficiency for number recall.
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ORDER NOW To apply for postal positions use our instructional guide and then click on the link at the end of the guide to go direct to the Postal Services' official online employment site. Job opportunities are also advertised at local post offices, in national and local newspapers, journals and periodicals. A passing score of 70 percent or better on a postal exam will place the applicant's name on an eligible register for that job vacancy and you can use the same test and application information to apply for multiple jobs.
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To improve your postal exam score and for complete information on this process pick up a copy of the 7th edition of Post Office Jobs. Postal employees who have the knowledge, education, credentials, and skills may apply for these openings. Few postal clerks and non professional employees will have law degrees, engineering credentials, or doctorates for example. These post office jobs will generally be advertised in local papers and on the USPS web site.
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You can also call the local CSSD office's Human Resource Department to check on the status of your application or to follow up on interviews. You will be rated on a point system maximum of points even without a written test. Therefore, your resume and Application For Employment PS Form must be thoroughly completed and include all key information such as degrees, training, credentials, and detailed work experience.
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Only the top three candidates will generally be referred to the selecting official for consideration. Also, explore and apply for all job vacancies in the government and private sectors to improve you chance of employment. Post office job applicants seeking entry level professional and administrative positions can apply for mail handling positions and take the Battery Exam to get their foot in the door. Once hired, as vacancies open in their specialty such as accounting, budget, and other occupations, the Postal Service often advertises these positions first to current postal employees through internal job announcements.
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Once you get your foot in the door you can bid on these restricted announcements and the experience that you will gain from the entry level mail handling position will help you to better understand the postal system.
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You will be tested on how fast and accurately you can compare two lists. Postal workers must be able to differentiate between two addresses to determine if they are the same or different destinations. Address differences include different spelling or transposed numbers. The questions are multiple choice. Questions include an address with street or P. Box, city, and state in the first column of each list and a ZIP Code in the second column. The example below shows the address on the left and the Zip Code on the right in each list. You will compare the Correct List on the left to the List to be Checked on the right. You are required to determine if the address to be checked is exactly the same or different as the address and Zip Code on the Correct List. You must determine if the address and Zip Code is exactly the same or different including the numbers, punctuation, capitalization, and spelling. You will make your selections from the list below: A is selected if there are no errors, everything is exactly alike.
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B is selected if only the addresses are different. C is selected if only the Zip Codes are different. D is selected if both the address and Zip Code are different. Prior to starting the exam you will be given two sample exercises of several questions each to familiarize you with the process. The examiners do this to introduce you to what is expected on the exam and the answer sheets for these practice exams are in the exam booklet, not a separate page. Complete the four sample questions that follow to better understand the process. However, the ZIP Code is different. The third and fourth digits in the zip code on the List to be Checked are reversed. Question S2 You will find the addresses have different spellings. The Zip Codes are identical.
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Question S3 The address and Zip Code of both lists are identical. Question S4 You will find the street address and Zip Code numbers are different. The Correct List street number is and the list to be corrected street number is The last two digits of the first five Zip Code numbers are reversed. Before starting the actual practice exams for address checking there are a number of techniques you can use to improve your score and to improve your efficiency so that you will have more time to devote to the exam.
Publication A - Test Orientation Guide for Major Entry-Level Jobs
These techniques and a full length practice exam is printed in the 4th edition of "Post Office Jobs. There will be 6 questions for each of five different forms on the exam. Before starting the actual test the examiners will give you a 2 minute exercise with several questions that you will answer. These questions are not graded. After the introductory exercise you will start the actual exam. Refer to the Domestic Return Receipt form on the next page to answer the first two sample questions for practice and use the same for the first six questions of the timed exam.
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